There are no maps!

greny00

I open the game, click in "singleplayer", select "sandbox" and click in "official", but there are no maps; could someone help me?

Shatojon

Hi Greny00,

There are three reasons this tends to happen. I'll state each and a solution;

1- If you're on a Mac and you downloaded the game from Humble Bundle, you may have only moved out Castle Story.app from the compressed file. That won't work, you need to move all the files and keep them all together in the same format they're in the compressed file.

2- Your computer specifications may not meet the minimum requirements to run the game. To find out, please post your full specs here. We need to know your CPU, graphics card, RAM and operating system.

3- One way or another, you have corrupted/missing files. A fresh reinstall will usually fix that; https://sauropodstudio.zendesk.com/hc/en-us/articles/218389798-How-to-do-a-fresh-reinstall-of-Castle-Story-Crashes-Crash-

Let me know if that helps!

greny00

Hello.
I tried the fresh reinstall but it didn't work. If my computer doesn't meet the minimum requirements, there's something I can do?
If not, did I waste my money?

Shatojon

Hey Greny,

If you do not meet the minimum requirements, unfortunately, you can't run the game unless you upgrade your computer by buying better hardware.

You can also ask for a refund via Steam.

greny00

Thank you. I'm sorry for all the trouble.

Shatojon

No trouble at all!

Reidio

Hi - I've the same issue where I open the game, click in "singleplayer", select "sandbox" and click in "official", but there are no maps.....

system settings 2.9GHz dual-core Intel Core i5 processor, Intel Iris Graphics 6100, 16 GB memory

that link above no longer works to reload please can you help?

Shatojon

Hey Reido,

Please open a support ticket via support.castlestory.net including your full system specs & logs.