I have just re-downloaded the game on Steam. I have no sound whatsoever. The mute all button is unchecked and all volumes are set at 100% in the options menu. Can anyone help?
Hey Arinvadel, do let me know if that helps! I haven't forgotten about you, I was just out for the week-end.
This is a very strange and unusual issue. Are you absolutely certain that in your sound mixer, Castle Story's volume isn't set down, or some other software is muting the game? I know some voice chat software will mute the sound of games to let you communicate easier.
I didn't get any messages from you on Steam yet but lets try something else;
Launch the game and load a map. Once you've done that, close the game and go to your Castle Story folder. We need a file called "output_log.txt" - you can find it there;
Hey Arinvadel, please message me on Steam. One of our devs has given me a way to try and find what is causing your sound issue. We'll have to use Teamviewer because I can't exactly give you a tutorial for it, but hopefully it'll explain once and for all why you're getting the issue.
Hey Arinvadel, sorry to hear that. We're unable to reproduce this issue in any way whatsoever on our Windows 10 machines. The only way we can help at this point is by installing debug tools on your machine to try and track the issue.
A user on the Steam forums solved this very issue by installing the proper Visual C++ Redist as suggested on this thread. Are you sure you did it right?
Comments
What OS do you use?
Two things to try;
1- complete, fresh reinstall. See this: https://sauropodstudio.zendesk.com/hc/en-us/articles/218389798-How-to-do-a-fresh-reinstall-of-Castle-Story-Crashes-Crash-
2- try seeing if there are available Windows updates.
ill let you know how I get on.
This is a very strange and unusual issue. Are you absolutely certain that in your sound mixer, Castle Story's volume isn't set down, or some other software is muting the game? I know some voice chat software will mute the sound of games to let you communicate easier.
www.steamcommunity.com/id/shatojon
I didn't get any messages from you on Steam yet but lets try something else;
Launch the game and load a map. Once you've done that, close the game and go to your Castle Story folder. We need a file called "output_log.txt" - you can find it there;
Steam/SteamApps/common/Castle Story/Castle Story_Data/output_log.txt
If you can get me this file, I can have our devs look at it and it might help us figure out what the issue is.
Thank you!
I'll accept your friend request.
Could you e-mail me the file to karl [at] sauropodstudio [dot] com ?
Thank you
Did you try installing the Visual C++ Redistributable Packages for Visual Studio 2013 and Visual C++ Redistributable Packages for Visual Studio 2015?
https://www.microsoft.com/en-ca/download/details.aspx?id=40784
https://www.microsoft.com/en-ca/download/details.aspx?id=48145
A user on the Steam forums solved this very issue by installing the proper Visual C++ Redist as suggested on this thread. Are you sure you did it right?
http://steamcommunity.com/app/227860/discussions/0/365172408529414268/
I personally teamviewer'd into a user's computer, reinstall these two redists and it fixed their audio too.
https://www.microsoft.com/en-ca/download/details.aspx?id=40784
https://www.microsoft.com/en-ca/download/details.aspx?id=48145