Bricktrons run on the spot\stand still everytime I'm not a Host

CharlieFCharlieF Member
edited March 5 in Bug Reports
First of all, i have no troubles with multyplayer when i'm hosting (yet)

But everytime I connect to other players (friends or strangers - doesn't matter) the game breaks after 15-30 min:
- Bricktrons run on the spot \ stand still. I can't do anything. But other players could see my Bricktrons continue working (i've checked it with my friend)
- Same thing with chat: i can type and other players can see my words, but it doesn't appears on my screen.
All I can do is just leave the server...

Comments

  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Hey CharlieF,

    We've had this issue in the past with others, it's not only happening to you.

    Quick question, are you sure it happens depending on whether you're hosting or not, as opposed to how long the game has been going on for?

    Another quick question, do you have any virtual network software installed, such as Tunngle, Hamachi, EvolveHQ, etc?
  • CharlieFCharlieF Member
    edited March 6
    Thanks for response!!!

    - no Tunngle, Hamachi etc.
    - i don't know if it happens depending on whether I'm hosting or not. All I can say for sure: I have never had any problems being a Host (1-2 hours each game, on average). And again, when I'm not a Host the game lasts only 15-30 min max for me everytime(!)
    - I've been played about 7 matches as a Host and about 10 attempts as a guest (if it matters)
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Hey Charlie,

    This sounds eerily similar to another issue players have had in the past, so I'm gonna put you through the same steps just to check and see if that's what's causing it.

    We need some information to try and debug this issue. Notably, we need to know something called "MTU".

    Ideally, we need both the host and the clients to do this, so if you played with a friend and this issue happened, please ask them to do the same thing. If you are not on Windows, this won't work, please tell me your OS and I'll find out the way to do it for that OS.

    - Click start at the bottom left.
    - Type "CMD" and open the Command Prompt app.
    - In the black window that pops up, type this: netsh interface ipv4 show subinterfaces
    - Hit enter

    Now we need a screenshot of that. If you know how to send a screenshot, please send us a screenshot of your Command Prompt. If you don't know how to send a screenshot, please follow these steps:

    - Make sure the Command Prompt window is in focus (that means click on it)
    - Hold ALT on your keyboard and press the "PRT SC" button which should be at the top left of your keyboard, above the arrows keys, to the right of the "F12" key on most keyboards.
    - Go to http://www.imgur.com/
    - Hit CTRL + V on your keyboard.
    It will begin uploading the screenshot on Imgur. Wait a few seconds (or minutes, depending on your internet speed).
    - Copy the URL in the address bar of your browser which should look like https://imgur.com/a/****
    - Paste it to me here.

    Thank you!
  • CharlieFCharlieF Member
    Should i do it exactly when the issue happens or it doesn't matter?

    This is when not in the game (if it usefull):
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    No, it doesn't matter.

    Could you provide me with the logs the next time your Bricktrons freeze? https://sauropodstudio.zendesk.com/hc/en-us/articles/115001840547-How-to-Find-Multiplayer-Logs

    Also, can you ask the person you play with (and connect to) to check their MTU too and post a picture here?
  • CharlieFCharlieF Member
    I play with different persons everytime (actually none of my friends play CS yet, i've just wrote like so for easy understendig :) ) Some of them was very kind to provide me with info about my bricktron's orders and chat via Discord. So, I'll try to ask next time.
    And I will defenetly provide you with the logs!
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Alright, that sounds good!

    Sorry again for this - it's an issue we've seen when users have a virtual network adapter installed that lowers their MTU, but yours seems fine, so I'm not sure what could be going on.

    Actually, could you elaborate a little on your network setup? Routers/modems/walls?
  • CharlieFCharlieF Member
    edited March 11
    here is the log of todays match. it ended the same way for me, I played about 7-8 min.
    I was not a host.
    It ends about 16:28

    I use router: Asus WL-520GC
    no firewalls
    no antivirus
    I do not have such troubles in other modern multiplayer games I play or when I'm hosting the Castle Story (just in case :D)
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Thanks Charlie, I'll ask our dev team to take a look.
  • will be waiting for solution!
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Hey CharlieF,

    Can you add me on Steam? I'd like to try hosting to see if you've just been unlucky with the hosts you've joined. The logs don't show much info besides a typical timeout, meaning the connection dropped. There's like, an infinity of reasons this can happen.
  • i've sent a request to you on steam!
  • CharlieFCharlieF Member
    edited March 15
    it happens everytime (about 15 attempts for now), it doesn't seem about "luck"...today, yeasterday....no way to play by connecting to other players. But still fine when i'm the host. Anyway, I'm ready to help you to solve this issue! :)
  • also, my avatar (from my profile on this forum) always vanishes...everyday XD sry for the offtop :)
  • CharlieFCharlieF Member
    edited March 19
    still the same story...even after patch 1.1.3...no response from Shatajon on steam (even though you asked me to add you there)...still waiting for help :)
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Hey Charlie, sorry - been super busy last week. I'll be able to help you out this week. :)
  • That's Great! :)
  • CharlieFCharlieF Member
    edited March 20
    18 min log file, right after the bug
    brix.rar 187.4K
  • CharlieFCharlieF Member
    edited March 20
    log files on 35 min. just in case you need some logs of my attempts to make orders and write in game chat:
  • ShatojonShatojon Administrator Developer Backer Wiki Editor
    Thanks Charlie. I'll forward this to our QA, hopefully they can find some information to solve the issue.

    I was hosting, Charlie joined me and has the bug around 18 minutes.

    My logs attached.
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